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J a n u a r y 2 0 1 6
www.ClintonTwpNewsletter.com
14 Main Street, Clinton
908-894-5400 • www.billhealydesigns.com
•
Handmade Crystal Giftware,
Stemware and Lighting
•
Art Glass
•
Repair on Damaged Crystal
or Glass
•
Custom Engraving
•
Corporate Awards and Gifts
•
Handmade Irish Products
and Crystal Jewelry
C U S T O M
PA I N T
F I N I S H
Transformations
for Your Cabinetry
& Furniture
•
D E S I G N
9 0 8 . 8 3 2 . 6 0 3 2
This Is Our Clinton Township!
Top Producer in Clinton Twp
for over 30 years
from Beaver Brook Condos
to Wellington Homes
and all points in between ...
and I live here!
Vicki Tuschak
S a le s As s o c i ate
Call me and let's get your
home ready to sell!
www.VickiTuschak.com • vtuschak@yahoo.com
cell: 908.334.2164 • office: 908.735.8080
by Hunterdon Business Services, LLC
908.200.7766
www.HunterdonBiz.com
Lebanon, NJ 1117 NJ-31, Suite 2
Mention Clinton Township Newsletter
and Receive $50 Off the Creation of Your
Google+ Business Page
Offer Good Through 1/31/16
5 Q u i C K t i p s F o r
H a n d l i n g n e g a t i v e r e v i e W s
We live in a world where everyone has the ability to write reviews
and post them to social media sites for thousands of people to see
instantly. These reviews can positively or adversely impact your business.
Unless you're perfect, your business will probably receive negative reviews at
some point. Here are five ways to deal with them when they occur:
1) Respond Promptly: The quicker you respond, the more you show
customers you care and value their opinion. This can go a long way toward
encouraging the reviewer to give your business a second chance.
2) Don't Take It Personally: The review is not a reflection of you but rather
a criticism of the reviewer's individual experience with your business. While
you might want to challenge the reviewer, that's a sure-fire way to make the
damage worse. 'The customer is always right" still holds true.
3) Be Polite: Take time to formulate your response. Let the customer
know you value the feedback by saying something like, "Thank you for your
feedback. I look forward to the opportunity to speak with you about your
experience. Please contact me at your earliest convenience."
4) See the Positive: Generally, people who leave bad reviews are not out
to hurt you or your business; they are just expressing their opinion about
their experience. These reviews may reveal an area of your business that
needs improvement. Taking them seriously can be beneficial to making your
business stronger.
5) Make No Excuses: Don't send the message that your business is
unwilling to own up to its mistakes. Instead, take responsibility and offer to
"make things right."
Getting positive online reviews is crucial, especially when trying to
attract new customers. While we all aim for positive reviews, it is just as
important to know how to effectively handle and respond to negative reviews
when they occur. In fact, negative reviews can provide a legitimate benefit to
your business. As contradictory as it sounds, an occasional negative
review can contribute to building confidence by making customers
see your business reviews as trustworthy and believable.
– Marie Furka, Senior Marketing Specialist at Hunterdon Business
Services, LLC. Find out more at: www.HunterdonBiz.com.
T E W K S B U R Y
T E W K S B U R Y
